Sales Floor Assistant

As a Sales Floor Assistant, you are responsible for driving exceptional customer service and contributing to profitable sales growth by leading and engaging associates, managing merchandise standards, training team members, and executing sales programs.

Primary Responsibilities:

Customer Service & Sales

• Model and hold the team accountable for delivering outstanding customer service.
• Actively listen to and resolve customer issues.
• Demonstrate WORTH behaviors consistently.
• Collaborate with team members when additional support is needed.
• 
  

Door to Floor / Restock / RFID & Inventory

• Assist Merchandise Supervisor with merchandise placement planning.
• Support merchandise receipt and reverse logistics processes.
• Execute inventory processes (cycle counts, system uploads, stock ledger, RFID scans).
• Contribute to Shoe on Display restocking, including handling mismates and organizing the stockroom.
• Identify replenishment opportunities as part of the restock program.
• 
  

SET / Visual / Environment

• Assist with SET processes: floor moves, graphic placement, and visual detailing per company guidelines.
• Identify sell-through opportunities and re-merchandise the sales floor to boost sales.
• Oversee and maintain fitting room and sales floor recovery processes for a clean, organized store.
• Support the execution of visual merchandising elements and maintain the stockroom.
• 
  

Omnichannel (SVG 2-3 Only)

• Assist with jcp.com order processes, including aged/undelivered orders and returns.
• Support Buy Online Pick Up In Store (BOPIS) and Ship from Store processes as needed.
• 
  

General Operations

• Contribute to Merchandise Transfer Out (MTO), Return to Vendor, and Return to Warehouse activities.
• Assist with Defective MTO (DMTO) processing to maintain inventory integrity and reduce shrink.
• Participate in annual inventory processes.
• 
  

Performance Standards

• Support company shrink and safety initiatives.
• Meet established performance standards, including product and service sales, customer service, profit, productivity, and attendance.